1111db Privacy Policy

1111db ("we", "our") is a safe and reliable online casino and sports betting platform operated for players in Bangladesh. This privacy policy ("Policy") describes how we collect, process, store, and protect your personal information when you visit our website 1111db.cam or use our services.

By registering on this platform or using our services, you are considered to have accepted the terms of this privacy policy. This policy is supplementary to our Terms and Conditions and both should be read together.

This policy applies to all individuals who browse our website, create an account, use our games or betting services, complete financial transactions, or contact our customer support.

1111db collects and processes various types of information. Details are provided below:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number (where applicable)
• Current address

2.2 Contact Information

• Email address
• Mobile number (for payment verification, such as those linked to bKash, Nagad, Rocket, or Upay accounts)

2.3 Financial Information

• Payment method details (bKash number, Nagad number, Rocket number, Upay number)
• Transaction history (records of deposits and withdrawals)
• Wallet balance and bonus information

2.4 Usage Information

• Gaming history and betting activity
• Login and logout times
• Preferred games and categories
• Records of bonus and promotion usage

2.5 Technical Information

• IP address
• Browser type and version
• Device information (mobile or desktop)
• Operating system
• Cookies and session data

We collect information in the following ways:

• Directly from you: Through registration forms, profile updates, payment requests, and contact with customer support.
• Automatically: When you visit our site, technical information is automatically collected through cookies, log files, and web beacons.
• Through third parties: By receiving verified information from payment processors or identity verification service providers.

We use the information we collect only for the following legitimate purposes:

4.1 Account Management

Information is used to create, verify, and maintain your account and to confirm your identity. Through age verification, we ensure that only those aged 21 or above can use our services.

4.2 Processing Financial Transactions

Information is used to process deposits and withdrawals, prevent fraudulent activity, and maintain financial records.

4.3 Service Improvement

Usage information is used to personalise your gaming experience according to your preferences, develop new features, and analyse our platform's performance.

4.4 Communication

Your contact information is used to send important account notifications, security alerts, promotional offers, and to provide customer support.

4.5 Legal Compliance

Information is stored and processed to comply with applicable laws, regulations, and regulatory requirements.

4.6 Responsible Gaming

Information is used to monitor player gaming behaviour, identify potentially problematic patterns, and comply with responsible gaming guidelines.

1111db gives the highest priority to the security of your personal information. We use industry-standard security measures:

• SSL Encryption: Every data transfer between you and our servers is protected by 256-bit SSL/TLS encryption.
• Data Encryption: Sensitive personal information and financial details are stored in encrypted form in our database.
• Access Control: Only authorised personnel have access to your information on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing.
• Firewall Protection: Advanced firewall measures are in place to prevent unauthorised access.

Please note that it is not possible to guarantee complete security of data transmission over the internet. While we are committed to ensuring the highest level of protection, in the event of any security breach we will take prompt action and notify you in accordance with applicable law.

5.1 Data Retention Period

We retain your information only for as long as necessary. Information is kept while your account is active and for as long as required afterwards to meet legal and regulatory obligations. Financial transaction records are generally retained for up to five years.

1111db does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

We work with trusted third parties to operate our services, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and cloud server providers. All such partners are bound by strict confidentiality agreements.

6.2 Legal Requirements

Information may be disclosed where required to comply with court orders, requests from government regulatory bodies, or applicable law.

6.3 Fraud Prevention

Information may be shared with relevant authorities to investigate and prevent fraudulent activity, money laundering, or other illegal activity.

6.4 Business Restructuring

In the event of a company merger, acquisition, or other business restructuring, your information may be transferred to the new entity, but the terms of this policy will continue to apply.

Our website uses cookies and similar technologies to improve your experience:

7.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are set automatically to maintain login sessions, perform security checks, and save your preferences.

7.2 Functional Cookies

These cookies are used to remember your language preferences, game settings, and other personalised options.

7.3 Analytics Cookies

These cookies are used to understand how our platform is being used and to collect anonymous statistics for service improvement.

You can control or disable cookies through your browser settings, although this may limit some functionality of the website.

As a user of our platform, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, unless legal obligations require it to be retained.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your information in a common format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights, please contact our customer support team. We will respond within a reasonable time after receiving your request.

1111db is for those aged 21 and above only. We never knowingly collect information from minors. If we are informed that information from a minor has been collected, we will immediately close that account and delete the relevant information.

A request to parents and guardians — if you suspect a member of your family is using our platform, please contact us promptly.

1111db reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email.
• Display a notice on the platform.

Continued use of our platform after any changes will be considered acceptance of the new policy. We therefore recommend that you review this page regularly.

For any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Support available in Bengali 24/7.
• Email: [email protected]

Our customer support team is always ready to respond to any privacy-related requests. We are committed to ensuring the security of your information and protecting your rights.

For more information, read our About Us page and Terms and Conditions.